/* ═══════════════════════════════════════════════════════════
 * 支援中心 support.html — 2026-05 大改版
 *
 * 範圍鎖在 #page-support 內;載入順序在 style.css 之後。
 * ═══════════════════════════════════════════════════════════ */

/* ─────────────────────────────────────────────
 * 系統狀態 banner(綠 / 琥珀 / 紅)
 * ───────────────────────────────────────────── */
#page-support .sup-status-banner {
  display: flex;
  align-items: center;
  gap: 10px;
  padding: 11px 18px;
  border-radius: 12px;
  background: rgba(34,197,94,0.10);
  border: 1px solid rgba(34,197,94,0.22);
  color: var(--accent-green);
  font-size: 14px;
  font-weight: 600;
  flex-wrap: wrap;
}
[data-theme="dark"] #page-support .sup-status-banner {
  background: rgba(27,209,126,0.14);
  border-color: rgba(27,209,126,0.28);
}
#page-support .sup-status-banner[data-state="warn"] {
  background: rgba(245,158,11,0.10);
  border-color: rgba(245,158,11,0.24);
  color: var(--accent-amber);
}
#page-support .sup-status-banner[data-state="down"] {
  background: rgba(239,68,68,0.10);
  border-color: rgba(239,68,68,0.24);
  color: var(--accent-red);
}
#page-support .sup-status-icon {
  display: inline-grid;
  place-items: center;
  flex-shrink: 0;
}
#page-support .sup-status-headline {
  font-weight: 700;
  font-size: 14px;
}
#page-support .sup-status-detail {
  color: var(--ink-2);
  font-weight: 500;
  font-size: 14px;
}
#page-support .sup-status-time {
  margin-left: auto;
  font-size: 14px;
  color: var(--muted);
  font-weight: 500;
}

/* ─────────────────────────────────────────────
 * 表單 card
 * ───────────────────────────────────────────── */
#page-support .sup-form-card {
  padding: 22px 24px;
}
#page-support .sup-form {
  display: flex;
  flex-direction: column;
  gap: 16px;
}
#page-support .sup-field {
  display: flex;
  flex-direction: column;
  gap: 6px;
}
#page-support .sup-field-row {
  display: grid;
  grid-template-columns: 1fr 1fr;
  gap: 14px;
}
@media (max-width: 600px) {
  #page-support .sup-field-row { grid-template-columns: 1fr; }
}
#page-support .sup-label {
  font-size: 14px;
  font-weight: 700;
  color: var(--ink-2);
}

/* 問題類型 chips */
#page-support .sup-chips {
  display: flex;
  flex-wrap: wrap;
  gap: 6px;
}
#page-support .sup-chip {
  display: inline-flex;
  align-items: center;
  gap: 5px;
  padding: 6px 12px;
  border-radius: 999px;
  background: var(--surface);
  border: 1px solid var(--line);
  color: var(--ink-2);
  font: inherit;
  font-size: 14px;
  font-weight: 600;
  cursor: pointer;
  transition: border-color 0.15s, background 0.15s, color 0.15s;
}
#page-support .sup-chip:hover {
  border-color: var(--ink-2);
  color: var(--ink);
}
#page-support .sup-chip.active {
  background: var(--ink);
  border-color: var(--ink);
  color: var(--ink-inverse);
}
[data-theme="dark"] #page-support .sup-chip.active {
  background: var(--surface-2);
  color: var(--ink);
  border-color: var(--accent-blue);
}

/* select / input / textarea base */
#page-support .sup-input,
#page-support .sup-textarea,
#page-support .sup-select {
  width: 100%;
  background: var(--surface);
  border: 1px solid var(--line);
  border-radius: 10px;
  padding: 10px 12px;
  font: inherit;
  font-size: 14px;
  color: var(--ink);
  transition: border-color 0.15s;
  font-family: inherit;
}
#page-support .sup-input::placeholder,
#page-support .sup-textarea::placeholder { color: var(--muted); }
#page-support .sup-input:focus,
#page-support .sup-textarea:focus,
#page-support .sup-select:focus {
  outline: none;
  border-color: var(--accent-blue);
  box-shadow: 0 0 0 3px rgba(59,130,246,0.12);
}

/* select wrap with caret */
#page-support .sup-select-wrap {
  position: relative;
}
#page-support .sup-select {
  appearance: none;
  cursor: pointer;
  padding-right: 32px;
}
#page-support .sup-select-caret {
  position: absolute;
  right: 12px;
  top: 50%;
  transform: translateY(-50%);
  pointer-events: none;
  color: var(--muted);
}
[data-theme="dark"] #page-support .sup-select { color-scheme: dark; }

/* 嚴重程度 segmented */
#page-support .sup-severity {
  display: grid;
  grid-template-columns: repeat(3, 1fr);
  gap: 8px;
}
@media (max-width: 600px) {
  #page-support .sup-severity { grid-template-columns: 1fr; }
}
#page-support .sup-sev-card {
  position: relative;
  background: var(--surface);
  border: 1px solid var(--line);
  border-radius: 10px;
  padding: 11px 14px;
  cursor: pointer;
  transition: border-color 0.15s, background 0.15s;
}
#page-support .sup-sev-card input { position: absolute; opacity: 0; pointer-events: none; }
#page-support .sup-sev-card:hover { border-color: var(--ink-2); }
#page-support .sup-sev-card:has(input:checked) {
  border-color: var(--ink);
  background: var(--surface-2);
}
[data-theme="dark"] #page-support .sup-sev-card:has(input:checked) {
  border-color: var(--accent-blue);
  background: var(--bg);
}
#page-support .sup-sev-head {
  display: flex;
  align-items: center;
  gap: 6px;
  font-size: 14px;
  font-weight: 700;
  color: var(--ink);
}
#page-support .sup-sev-desc {
  font-size: 14px;
  color: var(--muted);
  margin-top: 2px;
}
#page-support .sev-pip {
  display: inline-block;
  width: 8px;
  height: 8px;
  border-radius: 50%;
}
#page-support .sev-pip[data-sev="low"]  { background: var(--accent-green); }
#page-support .sev-pip[data-sev="mid"]  { background: var(--accent-amber); }
#page-support .sev-pip[data-sev="high"] { background: var(--accent-red); }

/* textarea + 上傳 hint */
#page-support .sup-textarea {
  min-height: 100px;
  resize: vertical;
  line-height: 1.5;
}
#page-support .sup-textarea-foot {
  display: flex;
  align-items: center;
  justify-content: space-between;
  gap: 10px;
  margin-top: 4px;
}
#page-support .sup-upload-hint {
  display: inline-flex;
  align-items: center;
  gap: 4px;
  font-size: 14px;
  color: var(--muted);
  cursor: pointer;
}
#page-support .sup-upload-hint:hover { color: var(--ink-2); }
#page-support .sup-char-count {
  font-size: 14px;
  color: var(--muted);
}

/* form footer */
#page-support .sup-form-foot {
  display: flex;
  align-items: center;
  justify-content: space-between;
  gap: 10px;
  padding-top: 8px;
  border-top: 1px solid var(--line);
  margin-top: 6px;
  flex-wrap: wrap;
}
#page-support .sup-eta {
  display: inline-flex;
  align-items: center;
  gap: 5px;
  font-size: 14px;
  color: var(--muted);
}
#page-support .sup-submit-btn {
  display: inline-flex;
  align-items: center;
  gap: 6px;
  padding: 8px 18px;
  background: var(--accent-blue);
  border: none;
  border-radius: 8px;
  color: #fff;
  font: inherit;
  font-size: 14px;
  font-weight: 700;
  cursor: pointer;
  transition: filter 0.15s, transform 0.12s;
}
#page-support .sup-submit-btn:hover { filter: brightness(1.06); }
#page-support .sup-submit-btn:active { transform: translateY(1px); }
#page-support .sup-submit-btn:disabled { opacity: 0.5; cursor: not-allowed; }

/* ─────────────────────────────────────────────
 * 右側欄 cards
 * ───────────────────────────────────────────── */
#page-support .sup-side-card {
  padding: 16px 18px;
}

/* 你的設備 inner card */
#page-support .sup-your-device-card {
  display: flex;
  align-items: center;
  gap: 12px;
  padding: 12px 14px;
  background: var(--surface-2);
  border: 1px solid var(--line);
  border-radius: 10px;
}
[data-theme="dark"] #page-support .sup-your-device-card { background: var(--bg); }
#page-support .sup-yd-icon {
  width: 34px;
  height: 34px;
  border-radius: 10px;
  background: rgba(59,130,246,0.14);
  color: var(--accent-blue);
  display: grid;
  place-items: center;
  flex-shrink: 0;
}
#page-support .sup-yd-info { flex: 1; min-width: 0; }
#page-support .sup-yd-name {
  font-size: 14px;
  font-weight: 700;
  color: var(--ink);
}
#page-support .sup-yd-loc {
  font-size: 14px;
  color: var(--muted);
  margin-top: 2px;
}
#page-support .sup-yd-pill {
  display: inline-flex;
  align-items: center;
  gap: 4px;
  padding: 3px 10px;
  background: rgba(34,197,94,0.14);
  color: var(--accent-green);
  font-size: 14px;
  font-weight: 700;
  border-radius: 999px;
  white-space: nowrap;
}
#page-support .sup-yd-pill::before {
  content: '';
  width: 7px;
  height: 7px;
  border-radius: 50%;
  background: var(--accent-green);
}
#page-support .sup-yd-pill.offline {
  background: rgba(239,68,68,0.14);
  color: var(--accent-red);
}
#page-support .sup-yd-pill.offline::before {
  background: var(--accent-red);
}

/* 先試試這些 ol */
#page-support .sup-tips {
  list-style: decimal;
  padding-left: 22px;
  margin: 0;
  display: flex;
  flex-direction: column;
  gap: 8px;
}
#page-support .sup-tips li {
  font-size: 14px;
  line-height: 1.65;
  color: var(--ink-2);
}
#page-support .sup-tips b { color: var(--ink); font-weight: 700; }

/* ─────────────────────────────────────────────
 * 緊急聯絡 / 出問題找誰
 * ───────────────────────────────────────────── */
#page-support .sup-contact-card {
  padding: 22px 24px;
}
#page-support .sup-contact-head {
  margin-bottom: 6px;
}
#page-support .sup-contact-head-icon {
  display: inline-flex;
  align-items: center;
  gap: 5px;
  color: var(--accent-red);
  font-size: 14px;
  font-weight: 700;
  letter-spacing: 0.04em;
}

#page-support .sup-contact-grid {
  display: grid;
  grid-template-columns: repeat(2, minmax(0, 1fr));
  gap: 10px;
}
@media (max-width: 768px) {
  #page-support .sup-contact-grid { grid-template-columns: 1fr; }
}
#page-support .sup-person-card {
  display: flex;
  align-items: center;
  gap: 12px;
  background: var(--surface-2);
  border-radius: 12px;
  padding: 12px 14px;
  border: 1px solid transparent;
  transition: border-color 0.15s, background 0.15s;
}
[data-theme="dark"] #page-support .sup-person-card { background: var(--bg); }
#page-support .sup-person-card:hover { border-color: var(--line); }
#page-support .sup-avatar {
  width: 36px;
  height: 36px;
  border-radius: 50%;
  display: grid;
  place-items: center;
  font-size: 14px;
  font-weight: 800;
  color: #fff;
  flex-shrink: 0;
}
#page-support .sup-avatar[data-color="ink"]   { background: var(--ink); color: var(--ink-inverse); }
#page-support .sup-avatar[data-color="lilac"] { background: rgba(155,137,201,0.85); }
#page-support .sup-avatar[data-color="mint"]  { background: var(--mint-strong); color: #1f4d2f; }
#page-support .sup-avatar[data-color="sand"]  { background: var(--sand-strong); color: #5a3a0f; }
#page-support .sup-avatar[data-color="sky"]   { background: var(--sky-strong); color: #1d3c5a; }
#page-support .sup-avatar[data-color="mint-sand"]   { background: linear-gradient(135deg, var(--mint-strong), var(--sand-strong)); color: var(--ink); }
#page-support .sup-avatar[data-color="lilac-mint"]  { background: linear-gradient(135deg, rgba(155,137,201,0.85), var(--mint-strong)); color: #fff; }
#page-support .sup-person-meta { flex: 1; min-width: 0; }
#page-support .sup-person-name {
  font-size: 14px;
  font-weight: 800;
  color: var(--ink);
}
#page-support .sup-person-role {
  font-size: 14px;
  color: var(--muted);
  margin-top: 1px;
}
#page-support .sup-person-scope {
  font-size: 14px;
  color: var(--muted);
  margin-top: 2px;
  letter-spacing: 0.02em;
}

#page-support .sup-tag {
  display: inline-flex;
  align-items: center;
  padding: 3px 9px;
  border-radius: 999px;
  font-size: 14px;
  font-weight: 700;
  white-space: nowrap;
  flex-shrink: 0;
}
#page-support .sup-tag-api    { background: rgba(239,68,68,0.14);  color: var(--accent-red); }
#page-support .sup-tag-ai     { background: rgba(155,137,201,0.18); color: var(--accent-magenta); }
#page-support .sup-tag-data   { background: rgba(34,197,94,0.14);  color: var(--accent-green); }
#page-support .sup-tag-device { background: rgba(245,158,11,0.16); color: var(--accent-amber); }
#page-support .sup-tag-server { background: rgba(59,130,246,0.14); color: var(--accent-blue); }
#page-support .sup-tag-ui     { background: var(--surface);        color: var(--ink-2); border: 1px solid var(--line); }
[data-theme="dark"] #page-support .sup-tag-ui {
  background: var(--surface-2);
  color: var(--ink);
  border-color: var(--line);
}

/* ─────────────────────────────────────────────
 * 送出紀錄與處理狀態列表
 * ───────────────────────────────────────────── */
#page-support .sup-history-list {
  display: flex;
  flex-direction: column;
  gap: 10px;
}
#page-support .sup-history-item {
  display: flex;
  flex-direction: column;
  gap: 6px;
  padding: 12px 14px;
  background: var(--surface-2);
  border: 1px solid var(--line);
  border-radius: 10px;
  transition: background 0.15s, border-color 0.15s;
}
[data-theme="dark"] #page-support .sup-history-item {
  background: var(--bg);
}
#page-support .sup-history-item:hover {
  border-color: var(--ink-2);
}
#page-support .sup-history-header {
  display: flex;
  justify-content: space-between;
  align-items: baseline;
  gap: 8px;
}
#page-support .sup-history-title {
  font-weight: 700;
  font-size: 13px;
  color: var(--ink);
  word-break: break-word;
  line-height: 1.3;
}
#page-support .sup-history-time {
  font-size: 11px;
  color: var(--muted);
  flex-shrink: 0;
  font-family: 'JetBrains Mono', monospace;
}
#page-support .sup-history-meta {
  display: flex;
  justify-content: space-between;
  align-items: center;
}
#page-support .sup-history-type {
  font-size: 12px;
  color: var(--ink-2);
  font-weight: 600;
}
#page-support .sup-history-status {
  display: inline-flex;
  align-items: center;
  gap: 4px;
  padding: 2px 8px;
  border-radius: 999px;
  font-size: 12px;
  font-weight: 700;
}
#page-support .sup-history-status.pending {
  background: rgba(59, 130, 246, 0.12);
  color: var(--accent-blue);
}
#page-support .sup-history-status.processing {
  background: rgba(245, 158, 11, 0.12);
  color: var(--accent-amber);
}
#page-support .sup-history-status.resolved {
  background: rgba(34, 197, 94, 0.12);
  color: var(--accent-green);
}